| Details | | Publication Date: | 1996-08-01 |
| Size | | Length: | 199 pages | | Height: | 10.0 in | | Width: | 6.8 in | | Thickness: | 1.0 in | | Weight: | 17.6 oz |
Publisher's Note
In The World On Time, Wetherbe investigates the 11 management principles that made FedEx an overnight sensation. Through practical tips and insights, this enlightening book will inspire entrepreneurs to invent new and innovative ways to motivate their employees as well as their customers. How did FedEx do it, and how do they keep doing it? Wetherbe cites how FedEx created an intricate incentives program designed to discourage erratic performances. Instead of having regular employee performance reviews, random rewards are given throughout the year to recognize outstanding contributions to the company. The result? Employees are kept motivated and satisfied through continual reinforcement: FedEx doesn't see improvement just around review time, FedEx sees top-quality work all the time. How does an international company like FedEx adapt to other cultures around the world? In the Middle East, for example, FedEx maintains prayer rooms where Muslims may carry out their religious obligations. FedEx realized it could not impose the practices of its native culture, so it redesigned its strategies to complement other cultures in which it operates. The benefits? FedEx is now enjoying substantial growth in both Europe and Asia.
Readers will learn how Federal Express has set the standard for the way companies manage time and information, plan logistics and serve customers.
Industry Reviews
Perhaps because he is the first "Federal Express Professor of Excellence" at the University of Memphis, author Wetherbe has written a paean to FedEx founder Fred Smith rather than an analytical evaluation of the history and development of the company. The management "principles" he cites include such home-spun ideas as "everybody pitches in" and "problems have silver linings, too." Wetherbe is convinced that FedEx is a terrific company and that the success it has achieved since its founding over 20 years ago is due to the company's culture. Only for the most comprehensive collections. Andrea C. Dragon, Coll. of St. Elizabeth, Convent Station, N.J.
Breitman
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