Synopsis
In his book EMOTIONAL INTELLIGENCE, psychologist Daniel Goleman identified value-based characteristics of intelligence--including initiative and interpersonal skills--that are not measured through standard intelligence testing. In this book, Goleman applies what he has learned to the workplace.
| Details | | Publication Date: | 1998-11-01 |
| Size | | Length: | 383 pages | | Height: | 9.8 in | | Width: | 6.3 in | | Thickness: | 1.2 in | | Weight: | 24.0 oz |
Publisher's Note
Daniel Golemans bestselling Emotional Intelligence revolutionized the way we think about personal excellence. Now he brings his insight into the workplace, in a book sure to change the shape of business for decades to come.In Working with Emotional Intelligence, Goleman reveals the skills that distinguish star performers in every field, from entry-level jobs to top executive positions. He shows that the single most important factor is not IQ, advanced degrees, or technical expertise, but the quality Goleman calls emotional intelligence. Self-awareness, self-confidence, and self-control; commitment and integrity; the ability to communicate and influence, to initiate and accept change--these competencies are at a premium in today's job market. The higher up the leadership ladder you go, the more vital these skills become, often influencing who is hired or fired, passed over or promoted. As Goleman shows, we all possess the potential to improve our emotional intelligence--at any stage in our career. He provides guidelines for cultivating these capabilities--and also explains why corporate training must change if it is to be effective.
The author of the astonishing international bestseller "Emotional Intelligence" now shows how success and leadership in today's workplace demands more EQ ("Emotional Quotient") than IQ--and writes the definitive book to demonstrate how it can work for everyone.
Industry Reviews
Having explained in Emotional Intelligence that EQ matters as much as IQ in the workplace, Goleman now explains how EQ can be learned.
Mayer
Applying the lessons of his bestselling study Emotional Intelligence, Goleman has found that business success stems primarily from a workforce displaying initiative and empathy, adaptability and persuasiveness i.e., key aspects of what he defines as emotional intelligence. He presents studies that show that IQ accounts for only between 4% and 25% of an individual's job success, whereas emotional competence (self-awareness, self-regulation and motivation) is twice as important as purely cognitive abilities in the workplace. These findings alone should shake up human resource departments that hire based on how good someone looks on paper. In sections like "Self-Mastery," "People Skills" and "Social Radar," Goleman uses anecdotes from the corporate trenches (and from his lecture tours) to isolate qualities, such as "trustworthiness" that are central to displays of emotional intelligence. These qualities, in turn, are broken down into sets of practices "Act ethically and... above reproach"; "respect and relate well to people from other backgrounds" that can be internalized for improved emotional intelligence quotients by individuals looking to get ahead, or managers seeking to revitalize the staff. These repetitive-sounding checklists can at times give the book the flavor of an overworked seminar presentation. Still, embedded within the linear format that emerges are many truly illuminating facts that the real cost of employee turnover to a company is the equivalent of one full year of employee pay, for example that show how critically important Goleman's thesis is to today's workplace. (Oct.)
Bukey
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