
Horrible Build quality, customer support, & RMA process
2 of 3 people found this review helpful.
Foolishly, I purchased two of these monitors since I wanted to have identical monitors for use with my dual DVI outputs on my Video Card. I originally purchased this model monitor because of it's size and Viewsonic's supposedly solid reputation with monitor manufacturing. After a year of normal use, a 1/4" vertical line appeared on the right hand side of the screen. I originally thought it was the video card dying, but after I tried it on several other computers the same line was present dictating that it was a problem with the monitor.
I called Viewsonic technical support went through some tests and the tech claimed it might be the DVI cable. Tried different cables, no go. I was determined to get an RMA but didn't want to be without a monitor for a while, so I purchased a 2nd one thinking I could use while the other was in repair and then have dual monitors on my PC after the first was fixed.
I was hoping the defect in the 1st one was a unusual for Viewsonic. I purchased a used one on ebay. After hooking it up, this one had a thin horizontal line on the upper portion of the screen.
I was going to send it back to the purchaser, but then he talked to Viewsonic and got me an RMA # for this one. I sent it in and now I am waiting here over 3 weeks and IT IS STILL IN REPAIR. Called customer service, they said I needed to wait 15-21 BUSINESS days for the repair. What kind of service is that???
First the build quality on these monitors is complete trash, their technical support worthless, and the RMA processing, the worst I've ever seen from any electronics company.
You would think viewsonic has been doing this long enough to have good customer service and produce decent products. I can't believe I was dumb enough to buy a second one of these. I'm sure within a year's time, I'll be seeing some more vertical and horizontal lines.
Stay away, complete trash.
Review ID: 10000000011072837

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