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Total Customer Service by Bro Uttal, William H. Davidow (1989, Hardcover) 
Total Customer Service by Bro Uttal, William H. Davidow (1989, Hardcover)
Publisher: Harpercollins
Publication Date: 1989-09-01
Language: English
Format: Hardcover
ISBN-10: 0060161809
ISBN-13: 9780060161804
Product ID: EPID2042114
Portions of this page Copyright 1995 - 2009 Muze Inc. All rights reserved.
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Details
Publication Date:1989-09-01

Size
Length:256 pages

Publisher's Note
A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals.

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