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The Service Quality Handbook by Eberhard E. Scheuing, William F. Christopher (1993)

The Service Quality Handbook by Eberhard E. Scheuing, William F. Christopher (1993)
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Author
Eberhard E. Scheuing,William F. Christopher
ISBN-10
0814401198
ISBN-13
9780814401194
Format
Hardcover
Publication Year
1993
Category
BUSINESS & ECONOMICS
Description
This reference provides advice, guidelines, and tested models from an international cast of experts. It is for anyone involved in achieving competitive advantage and superior performance in their service organization. The 45 chapters cov...
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