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The Service Quality Handbook by Eberhard E. Scheuing, William F. Christopher (1993)

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Synopsis
This reference provides advice, guidelines, and tested models from an international cast of experts. It is for anyone involved in achieving competitive advantage and superior performance in their service organization. The 45 chapters cover such topics as creation of a service quality vision, design of effective systems, reinforcement and reward of employees' quality-awareness, and the delivery of consistent service quality.

Details
Publication Date:1993-11-01

Size
Height:10.3 in
Width:7.5 in
Thickness:1.2 in
Weight:50.4 oz

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