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Success With the Gentle Art of Verbal Self-Defense by Suzette Haden Elgin (1989, Hardcover) 
Success With the Gentle Art of Verbal Self-Defense by Suzette Haden Elgin (1989, Hardcover)
Publisher: Prentice Hall Direct
Publication Date: 1989-07-01
Language: English
Format: Hardcover
ISBN-10: 013688573X
ISBN-13: 9780136885733
Product ID: EPID2530211
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Success with the Gentle Art of Verbal Self Defense, by Elgin, Suzette Haden.
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Verbal abuse defense for business, self-improvement
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Details
Publication Date:1989-07-01

Size
Height:9.5 in
Width:6.5 in
Thickness:1.0 in
Weight:23.2 oz

Publisher's Note
Demonstrates how to identify, avoid, and defuse verbal attacks, tells how to handle irate customers and manipulative bosses, and describes techniques for improving communication.

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