Samsung SCH A870 (Verizon Wireless)

I got this phone in Oct and have had it replaced once and will have it replaced again soon. Verizon is my carrier, and I never previously had the same issues with bad receptions and poor calls in the DC area (dropped, words garbled, feedback sounds, etc--even with 3+ bars of reception, sitting stationary in my house...) My previous Samsung, the A650, NEVER had these issues. I will have to return this phone a total of 3x before Verizon will let me change models. This model had good reviews here and on CNET.com--go figure as this one is pretty bad in my experience... I think it's the internal antennae, as my old one had an external antennae.