| Details | | Publication Date: | 2005-01-31 | | Series: | --For Dummies |
| Size | | Length: | 392 pages | | Height: | 9.3 in | | Width: | 7.5 in | | Thickness: | 0.5 in | | Weight: | 20.8 oz |
Publisher's Note * Shows sales people, marketers, and customer service representatives how to harness the power of Salesforce.com to enhance productivity, improve customer relations, and boost sales
* Salesforce.com, which has more than 147,000 subscribers at 9,800 companies worldwide, won InfoWorld's Best Hosted Application award in 2004
* Covers navigating Salesforce.com, managing leads, understanding customers and competitors, keeping track of contacts, creating a sales forecast, managing users, creating service and support e-mails, working with campaigns, using the report wizard, and more
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