Raving Fans by Ken Blanchard, Sheldon Bowles (1993, Hardcover)

In the business world of rock bottom prices and "Big Box" stores, we are all seeing small business go "out of business".

There are also the few enduring small business that seem to thrive in a community where others have failed.

The secret theses business' likely possess is found within the cover of this book. Raving Fans is the way to keep loyal customers coming back for more. They will spend more money in your store and come back twice as often to do it if you follow the principles found in this book.

I personally implemented several of the strategies in my organization and I have seen noticeable results come from it.

This short little book places emphasis on what is often lost in every aspect of sales...customer service. The writer, Sheldon Bowles, makes it easy to understand why America is sorely lacking in not only meeting customer expectations; but certainly on exceeding them. I recommend this book for anyone that does business with the public.

Received speedy delivery. No problems with seller. Arrived intact in good condition. Would recommend this to other sellers.

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Excellent read for an educational book. not dry at all. it actually tells a story to get the lesson across. very unique and fun.

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A good book to read for any small business owner or anyone in customer service. The book is an easy read and gets straight to the point about custmer service. I highly recommend this read for anyone looking to grow their business.

Any potential Business owner should read this book. If you don't have a clue about Finances where the money is coming from or going all will be well if you adhere to the principles laid down in making raving fans out of your customers!!!!!!

Raving Fans by Ken Blanchard is a very approachable read, and a great business manual. I had read this a few years ago, and wanted to get a copy for a colleague. I highly recommend this book for anyone in today's business market; beginner to professional.

a "must" read for every salesperson, it needs to be read over and over to remind us how we must treat our customers

I loved this book on tape. I listened to it twice in a row and plan on listening to it many more times. It was recommended at a business conference I attended so I ordered the hard cover and the book on tape. It should be a must read for every business owner! It's interesting, informative, and inspiring!