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Raving Fans by Kenneth Blanchard, Sheldon Bowles (2004, Abridged, Compact Disc) 
Raving Fans by Kenneth Blanchard, Sheldon Bowles (2004, Abridged, Compact Disc)

 
Raving Fans by Kenneth Blanchard, Sheldon Bowles (2004, Abridged, Compact Disc)

Author: Kenneth Blanchard, Sheldon Bowles
Publisher: Random House
Publication Date: 2004-01-01
Language: English
Format: Audio
ISBN-10: 0739309536
ISBN-13: 9780739309537
Product ID: EPID5920742
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Details
Publication Date:2004-01-01
Narrated by:John Mollard, Kate Borger, Rick Adamson
Edition Description:Abridged

Size
Height:5.5 in
Width:4.8 in
Thickness:0.5 in
Weight:4.0 oz

Publisher's Note
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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