| Details | | Publication Date: | 2004-01-01 | | Narrated by: | John Mollard, Kate Borger, Rick Adamson | | Edition Description: | Abridged |
| Size | | Height: | 5.5 in | | Width: | 4.8 in | | Thickness: | 0.5 in | | Weight: | 4.0 oz |
Publisher's Note Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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