| Details | | Publication Date: | 1992-10-13 | | Series: | The Jossey-Bass Management Series |
| Size | | Height: | 9.3 in | | Width: | 6.0 in | | Thickness: | 1.2 in | | Weight: | 25.6 oz |
Publisher's Note
"An excellent primer on the most important subject for American business in the 1990's--training its people."--James Flannigan, business columnist, Los Angeles TimesBased on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. This complete guide for implementing total quality management (TQM) in all organizations offers lessons learned by leading TQM companies to help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.
Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.
Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.
Industry Reviews
A comprehensive and balanced analysis of the quality movement in American management and Total Quality Management (TQM). The authors' critique of the experiences of the winners of the Malcolm Baldrige National Quality Award and exemplary government agencies enables them to put this revolutionary (and controversial) approach into perspective, and to explore where criticisms of TQM are justified and where they are unfounded. Annotation copyright Book News, Inc. Portland, Or.
Reference & Research Book News
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