| Details | | Publication Date: | 1998-02-01 |
| Size | | Height: | 9.3 in | | Width: | 6.3 in | | Thickness: | 0.8 in | | Weight: | 16.0 oz |
Publisher's Note This non-technical guide is for everyone who needs to deliver superior quality products and services. The book presents a simple, eight-step battle plan for delivering quality, covering culture, attitude, behavior, empowerment, training, policies, leadership and mission.
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