
A Disappointment

Positives:
1. Color coded system makes setup a breeze
2. Excellent sound quality (The 1st time I turned the system on it was on volume level 7 and it was so loud that I had to turn it down)
3. "Supportive" customer service through Philips
Negatives:
1. The speaker wires that are included are pretty short and it requires you go go out and buy more wires so that they can be placed in the proper places throughout the room (I live in a pretty small apartment and the wires were not near long enough)
2. This system can only be wired through the tv and so you are unable to have surround sound when just watching normal television or cable.
3. After multiple phone calls to Philips and 2 different systems, it was established that there is an "issue" with the remote frequency in this particular model. Anyone using a standard cable/satelite box (with the cable/satelite remote) will have problems with their system turning on. Anytime the cable/satelite box is turned on the system will also turn on, this wouldn't be a huge problem but because the system only works with its own components and not the cable/satelite box you constantly have to turn it off. In my particular case, this also happens when I press the number "0" (the customer service representatives told me that in some cases it is worse and happens with every button, so I am "lucky" that it doesn't happen with every button.) Sadly, there is no way to change the frequency of the remote so you are stuck with the problem forever. Customer service representatives did give me one "solution" to the problem, move your home theater system box away from the cable/satelite box (I was told that it would be best if I could just move the box from the room that my cable box was and that I shouldn't have anymore problems!) We all know that thats not always an option.
I wouldn't recomend this model to anyone I know. As stated above, the sound quality is excellent but unfortunately the negatives highly outweight the positives. By spending a few extra dollars in the beginning you will be saving yourself money, time, and sanity in the long run.
Review ID: 10000000012341692

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