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Perfect Phrases For Customer Service by ROBERT BASCAL (2004, Paperback)
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Author: ROBERT BASCAL
Publisher: McGraw-Hill
Publication Date: 2004-12-01
Language: English
Format: Paperback
ISBN-10: 007144453X
ISBN-13: 9780071444538
Product ID: EPID30785906
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Excellent Book
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This is a very helpful book. I think anyone in need of Customer Service knowledge would benfit from this book.
Review ID: 10000000011334851
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Thank you for voting. If your vote meets our Great book for any business person!Review created: 12/10/07
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) This book will help you get through those difficult conversation with difficult customers. Some customers are easy going. This book was not written for them. It was written for people that make a big deal about little things and get offended by everything you say.
Review ID: 10000000004835907
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