The unit works great. It is just short of being excellent because it does have a few nicks & scratches. But it is a used unit and the signs of use are to be expected. I like the Handset's size and clearly marked controls. Some of the newer Handset units are so small that that it is difficult to read the info on the buttons or case. Also the newer units are not 2.4 GHz they are over 5 GHz. I bought a new 5 GHz unit and it did not have half the range of my old 2.4 GHz unit so I took it back for a refund. I have purchased several of the 2.4 GHz Handset units on eBay to expand my older 2.4 GHz Base Unit. I also purchased a back-up Base unit if my old one happens to fail. And another good thing about this latest Handset unit is that it's charging cradle has a built in AM/FM Radio Best regards, Lou Koerner