
Great Idea - but with drawbacks

I'm a Palm user from way back in the 80's - totally sold on Palm units. Imagine my excitement when I first heard about the Pre! I couldn't wait to get one. I ordered mine direct through Sprint, and while this is a fantastic idea - Palm has not created the perfect phone by any means. It has definite drawbacks that are a disappointment at least, and quite often a pain in the "you know what".
The idea of WebOS is fantastic - and it really works. You are always connected to the internet and to all your contacts. The phone doesn't have a browser - it IS a browser, and I haven't met the web page it can't access yet. It handles You Tube videos and secure sites like my bank - it doesn't play streaming radio stations but I'm assuming that's because there's no Windows Media Player equivalent installed.
However, in choosing to use WebOS, Palm abandoned its propietary format - and NONE of your old PalmOS software will run on the new phone. There is an application you can purchase which allows you to run the phone in "Classic" mode and some of the old applications will work while running the phone using this application, but it's klunky and imperfect, and it costs $20 to get access to programs you already own.
The next problem has to do with the whole interface. Palm obviously didn't have real users test the interface prior to releasing the phone. It lacks some very basic functionality which makes it difficult and frustrating to use. My son texted me his new address. With my old Palm Treo, I could select the address, copy it, open the address book, and paste it. You can't do that with the Pre. The only way to select a message, copy the whole thing, and edit what you have into an address is, you guessed it, with a downloaded application that allows you to manipulate the built in copy/paste tool. There are no arrow buttons, no way to select portions of the text using your fingers on the touch screen, etc. so either you get the whole tamale or nothing, and then you use the back button to delete. Ever try to use your finger to position the cursor between two letters to delete text before a certain point? Let me tell you, it isn't a pretty picture.
And while I love the freedom to go anywhere on the web, I hate the "all or nothing" mentality of the Pre's delivery. When you go to a web page, it displays the whole page on the tiny view screen. You can use their cute little guesture to "zoom" in for a closer look, but then you have to keep moving back and forth to read the text on the screen. It's enough to make you dizzy. It works the same way for documents. You either see the whole page, or zoom in and then have to move back and forth to read the text. With my Treo, I could wrap the page to fit the window, which made reading the text a whole lot easier.
My final beef with the phone is the way someone decided to handle the appointment application. With my old Treo, I was in complete control of the alarms. My son is having surgery this month. When I set the surgery (with my old phone) I set an alarm to remind me 21 days before the surgery so I could call his doctor for pre-surgical instructions, remind him to get time off work, etc. The alarm went off today, and I wanted to change it to remind me again a week before the surgery so I could be sure everything is in place. Guess what? That isn't an option on the phone. You get a dropdown box - Start time, 5, 10, 15, 30 minutes, 1 hour and 1 day. Untimed events have 1,2,3 or 7 days.
Review ID: 10000000014416853

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