
Buying from Foreign Sources - Cheap is not always cheap
2 of 2 people found this review helpful.
Up until this recent purchase I had no qualms over a seller's location. But after buying 4 phones from Hong Kong and finding that one that didn't work properly -- I discovered that I am basically helpless if the seller decides to act unethically.
Hong Kong has expensive shipping rates when requiring a signature receipt on returns from the U.S. (approximately half the cost of one phone). And while I normally would be willing to do that: the communication I received from the seller was basically "...we test our phones... please place another order and we will send you an extra one..." Now, as a rule, I try never to follow up a poor situation by sending more money to the perpetrator. If I had received a response to the effect that they were sorry and please return it for repair/replacement or, because the shipping is expensive, please place another order... I would have felt confident enough to send back the phone even if the shipping rate was very high.
It is disappointing that the seller states in their ad that they accept returns and warranty the phones for 30 days -- but don't really respond that way when a problem occurs. I understand the necessity to protect themselves from fraud, but telling me they will send and extra phone on my next order pisses me off. By the way, none of my follow up emails to the seller was ever answered.
In the end, I decided to not return the phone because a partially working phone was better then no phone and no money. Therefore, I was unable to gain any support or recompense for the faulty item. Perhaps my ignorance and fear of being further victimized by an unethical seller led to this outcome but sometimes you must take responsibility for your actions, i.e. shopping for the cheapest item -- regardless of location.
In summary, I must say that 'buyer beware' is a cornerstone of the electronic market place and that the promises of safety that facilitators like Ebay claim cannot always be counted upon when dealing with overseas and/or unethical sellers.
Review ID: 10000000013547126

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