Miele s558 Silver Moon Canister Cleaner

Miele in general is easy to use and maintain. The products have super force and do a fantastic job cleaning, especially in my house where I have several dogs, cats and rabbits, and now a new baby. I have owned a Miele for 15 years, and I either had to refurbish it or buy a newer version. So I checked the web, trying to find out what was available in newer models. I was thrilled to see the HEPA filter feature, and overall ratings were very good on the Silver Moon. It also has several settings so that you can clean wood floors or vinyl as well. Although it is light weight, the power is incredible. I tried it on the light beige rug in the baby's room - incredible! It lifted the scatter rug right off the floor - I had to turn the setting down. And the power head is such low profile that it fits under anything. What surprised me the most was how quiet it is! It is an attractive light sage color (my old one was red), and stores easily. The bags fit well and are easy in-easy out. No rocket science degree needed to run it - I highly recomment this vacuum cleaner!

Great Vacs is a dishonest enterprise. The vacuum did not work, was beat up and wreaked of cigarette smoke. I returned the vacuum at the cost of $59.00 with an accompanying letter of my complaints. Within two weeks I was contacted by another buyer who had just bought and received the same non working vacuum, with my letter still in the box. Great Vacs knowing full well that the vacuum did not work had sold it again. They did give me a full refund, but I had told my credit card company to not honor the charge and I was out $59.00 in shipping. This was a terrible experience and my first ebay purchase. It will be a long time before I do this again.