The Measure of Library Excellence by Anne E. C. Norman, Despina Dapias Wilson, Theresa del Tufo (2007, Paperback)
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Publisher: McFarland & Co Inc Pub
Publication Date: 2007-10-17
Language: English
Format: Paperback
ISBN-10: 0786430362
ISBN-13: 9780786430369
Product ID: EPID63510786
Description: "Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reade...
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