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The Loyalty Effect by Frederick F. Reichheld, Thomas Teal (1996, Hardcover, Illustrated)
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Author: Frederick F. Reichheld,Thomas Teal
Publisher: Harvard Business School Pr
Publication Date: 1996-02-01
Language: English
Format: Hardcover
ISBN-10: 0875844480
ISBN-13: 9780875844480
Product ID: EPID730005
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The Loyalty EffectReview created: 03/27/07
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Great book! I bought a copy at a local library and liked it so much that I have bought additional copies on eBay to send to colleagues. Lots of great information and real world examples. Don't miss it.
Review ID: 10000000003245781
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Such a deal!Review created: 12/03/06
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) What could you possibly dislike about a hardcover book that cost 48 cents? Knowing that you've bought a hardcover book for half the price of a candy bar gives you a kind of freedom in the way you'll read. It's a Harvard Business Review publication, so it was no surprise to find the author indulging in self serving redundancy, i.e. wasting a lot of time. At 48 cents for the whole story, I could skin through all the blah-blah without remorse. Such a deal!
Review ID: 10000000002423237
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