Lean Thinking by Daniel T. Jones (2003, Revised, Compact Disc)

This is an excellent guide to updating your business in these changing times. The CD format is helpful as I listened to it on my drive to work daily. It was suggested by a friend who recognized its revolutionary thinking to make every step of a product or service a "value added" step for the customer and to do away with "batch" thinking (waiting till you have a large enough inventory, etc before you advance to the next step). Using their formula you make/provide only what you KNOW the customer is going to buy, instead of, for example, the publishing industry that prints and destroys millions of unneeded books every year. It has clear examples using existing companies and is based on the formula used by Toyota to stay ahead of the industry in all aspects of its business. It's not a quick fix. There are many steps over months or years but you end up making more money and the customer is happier.