| Details | | Publication Date: | 1996-07-01 |
| Size | | Length: | 252 pages | | Height: | 9.5 in | | Width: | 6.5 in | | Thickness: | 0.8 in | | Weight: | 17.6 oz |
Publisher's Note
Communications providers operating in today's competitive business climate face the ultimate service management challenge: to balance the three key objective of reducing costs, improving services, and rushing new services to market as quickly as possible. Written by industry insiders and endorsed by the Network Management Forum, this guide provides a complete plan of action for achieving service management excellence and increased profitability. Filled with scenarios, case studies, and example solution sets, this highly readable resource is packed with hard-to-find information. It also reviews the results of extensive industry collaboration on improved service management, spearheaded by NMF.
Written by two of the world's foremost authorities on service management, this hands-on book gives you a front-row seat to one of the most significant business transformations in history. You'll not only understand the magnitude of the changes but you'll have a head start on winning the race. See how service management excellence can transform your operations; discover ways to minimize risk and protect your investment in technology; learn where automation, process flow-through, and systems integration can help your bottom line; and recognize pitfalls and how to avoid them. This highly readable guide is filled with scenarios, case studies, and anecdotes. It also contains information on worldwide industry collaborations such as the Network Management Forum's SMART, SPIRIT, and OMNI-Point programs.
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