
Purchase from DEAL CONTINENT

Pros:
Fast shipping
Good customer service
Cons:
Bad customer service when there was an issue
After I received the Verizon cell that I purchased the phone would turn off without me actually turning it off & the home charger that I received broke. I emailed the company and received an immediate response and was sent a replacement battery (not Verizon) and home charger. I was pleased with the level of customer service. Then I began to notice that the blue tooth didn't work, the phone still turned off even using the "new" battery and the reception was below par. I emailed the company again, only to receive no response for 4 days, which surprised me considering how quickly they responded to me initially. I was forced to send a terse email requesting a response to my request for a refund for the phone that did not work "perfectly," as described in the auction ad. I was told that since I didn't bring these issues to their attention within the specified "return period" that I was, essentially, 'SOL.' While I knew that it was out of the "return period" I presumed that the company would be ethical enough to stand behind their product regardless of time, especially since the product did not work as advertised (and because of how they responded to my initial request). They did not even offer to replace the phone, which, in my opinion, would have been an appropriate compromise. Additionally, they did provide me with the charger & battery after a month of use which was definitely outside of the "return period" which, in my mind, essentially negates their argument to not provide a replacement because of the timing. I'm sure the company will try to disclaim my review but I waited over 2 weeks to write this review after I was told that the company would not work with me to ensure that the review would be factual and not emotional. I would not purchase an item from this company. It's my opinion that your money would be best spent elsewhere. I gave them 2 stars instead of 1 because of their initial high level of customer service.
Review ID: 10000000014250153

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