Krups XP2070 Espresso Machine & Coffee Maker

I purchased this product new and from the start I've had little issues. The espresso side of the machine has worked well for the first few weeks so far, but the coffee side is another story. The coffee carafe is too short to open the drip-stop valve that stops the flow of coffee so you can pour a cup while coffee is still brewing. This results in the coffee basket overflowing everywhere unless I physically hold the carafe up against the basket to open the flow valve. This could be either one of two things, either the lid on the carafe is malformed and not tall enough or the trigger on the drip-stop valve is not extending low enough. Either one could be a cheap easy fix for Krups simply by sending me a replacement part. Krups ONLY remedy is for me to pack this one week old machine up and mail it from Texas to California to a service center where it will remain for weeks. The Illinois service center is so backlogged, they aren't taking service issues. This is completely unacceptable. I have spent an hour searching the internet for management names and contacts, but this company hides behind it's web site. The only contact is through the site and frankly, I'm not impressed. This is a privately owned company that feels it's not accountable to the US consumer. Had I known this prior to this purchase, I would have let someone else deal with these (Adam Henry's).

Please, understand I'm not a complainer, but I do expect reasonable support for such an expensive item. Krups, as a company, has a long way to go to gain my respect. This will be the last product with the Krups name you'll see in my home.