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Kaizen Strategies for Customer Care by Patricia Wellington (1995, Hardcover) 
Kaizen Strategies for Customer Care by Patricia Wellington (1995, Hardcover)

 
Kaizen Strategies for Customer Care by Patricia Wellington (1995, Hardcover)

Publisher: Pearson P T R
Publication Date: 1995-12-01
Series: Kaizen Strategies Series
Language: English
Format: Hardcover
ISBN-10: 027361472X
ISBN-13: 9780273614722
Product ID: EPID122863
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Details
Publication Date:1995-12-01
Series:Kaizen Strategies Series

Size
Length:239 pages
Height:9.8 in
Width:6.5 in
Thickness:1.0 in
Weight:20.0 oz

Publisher's Note
How to create a powerful customer care program--and make it work.

Kaizen principles will enrich the process of satisfying customers. This book provides a proven framework for implementing an ongoing customer service strategy. Kaizen will show readers how to stay one step ahead when it comes to customer care.

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