
HannsG Won't Replace Units With Dead Pixels!
4 of 4 people found this review helpful.
I just today took delivery of a Hanns-G HannStar Display HC194 from PC Connection. I bought another one from them last week, and I liked it so well, I ordered another one this week for my wife. Unfortunately, the one that was delivered today has one bad pixel right in the MIDDLE of the screen, where you can't help but notice it. I immediately called Hanns-G customer support, and they told me that they would not do anything about it, because "industry standard" allows them to have bad pixels, as long as there are not enough to violate that "industry standard". The Mfg. warranty that came in the box states, "Your display has been inspected and is in compliance with the manufacturer's specifications, indicating that any pixel defects do not effect the operation or use of your monitor." That means to me that they deliberately shipped this monitor knowing that it had a bad pixel, and whichever poor, unsuspecting shmuck that bought it (in this case being me) was going to be SOL. To say the least, I am one unhappy customer. A brand new 19" LCD monitor that has a defect from day one, and in fact, before it even left the Hanns-G factory. You know, if I looked at a brand new car and it had a dent right in the middle of the hood, it also "would not effect the the operation or use" of that car either, but then I would have the option NOT to buy the defective car. Do yourself a favor. Don't buy a Hanns-G LCD monitor, and buy whichever LCD monitor you want from a brick-and-mortar store where you can plug it in and check the screen for bad pixels BEFORE you buy it! Looks like I have now made my last purchase of any Hanns-G product!
Review ID: 10000000002184001

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