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Great Customer Service on the Telephone by Kristin Anderson (1992, Paperback, Illustrated) 
Great Customer Service on the Telephone by Kristin Anderson (1992, Paperback, Illustrated)

 
Great Customer Service on the Telephone by Kristin Anderson (1992, Paperback, Illustrated)

Publisher: Amacom Books
Publication Date: 1992-11-26
Series: Worksmart Series
Language: English
Format: Paperback
ISBN-10: 081447795X
ISBN-13: 9780814477953
Product ID: EPID240307
Description: The common telephone can be one of the most powerful service tools possessed by a company. This guide provides tips on telephone performance to improve effectiveness with irate customers, take meaningful messages, handle conference and t...
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Page 1 of 1
Synopsis
The common telephone can be one of the most powerful service tools possessed by a company. This guide provides tips on telephone performance to improve effectiveness with irate customers, take meaningful messages, handle conference and transfer calls, screen calls, ask focused questions, and improve voice quality.

Details
Publication Date:1992-11-26
Series:Worksmart Series
Edition Description:Illustrated

Size
Length:99 pages
Height:10.0 in
Width:7.0 in
Thickness:0.2 in
Weight:8.8 oz

Publisher's Note
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts on company profits.

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