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Great Customer Service on the Telephone by Kristin Anderson (1992, Paperback, Illustrated)
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Author: Kristin Anderson
Publisher: Amacom Books
Publication Date: 1992-11-26
Series: Worksmart Series
Language: English
Format: Paperback
ISBN-10: 081447795X
ISBN-13: 9780814477953
Product ID: EPID240307
Description: The common telephone can be one of the most powerful service tools possessed by a company. This guide provides tips on telephone performance to improve effectiveness with irate customers, take meaningful messages, handle conference and t...
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Great phone trainingReview created: 08/08/07
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Practical discussion of how to stay professional when your job is answering the phone. Basics with common sense thrown in.
Review ID: 10000000004169424
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