
poor customer service/broken item
4 of 4 people found this review helpful.
This item was bought for my child's Christmas present. I took it out of the box upon arrival and looked it over. Appearance wise, it looked fine although the box was a bit damaged. When she opened it for Christmas she was so excited. We put a movie in it and the player refused to load the movie and made a horrible sound. We tried a different movie, new, and the player still refused to play. I have contacted the seller and they have refused to answer me. There's suppose to be a 1 year warranty for the item, but I cannot find any paperwork in the box. I have submitted problem with Ebay but have not received a resolution. I'm out about $75 and have a unhappy child with a broken Christmas present. I am totally unsatisfied with this item and plan to not buy any more products from Ebay. I really would love someone to advise me on how to get this item replaced or the money refunded.
Review ID: 10000000004952360

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