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Delivering Knock Your Socks Off Service by Kristin Anderson, Ron Zemke (1991, Paperback, Illustrated)
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Author: Kristin Anderson,Ron Zemke
Publisher: Amacom Books
Publication Date: 1991-10-01
Series: Knock Your Socks Off Series
Language: English
Format: Paperback
ISBN-10: 0814477771
ISBN-13: 9780814477779
Product ID: EPID365441
Description: This is an entertaining primer that provides information to the nearly 80% of America's workforce involved in service organizations. Through use of anecdotes, cartoons, and checklists, the guide shows readers how to listen, the right phr...
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