Customer Service: Building Success...
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Customer Service by Robert W. Lucas (2004, Paperback) 
Customer Service by Robert W. Lucas (2004, Paperback)

 
Customer Service by Robert W. Lucas (2004, Paperback)

Publisher: Irwin Professional Pub
Publication Date: 2004-05-01
Language: English
Format: Paperback
ISBN-10: 0072938056
ISBN-13: 9780072938050
Product ID: EPID30257974
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Details
Publication Date:2004-05-01

Size
Length:544 pages
Height:9.8 in
Width:7.8 in
Thickness:0.8 in
Weight:26.4 oz

Publisher's Note

In today's "customercentric" world, superior service is fast becoming a vital competitive advantage. Customer Service provides hands-on, comprehensive coverage for improving all aspects of customer service, especially handling problems and stress. This new edition features interviews with working customer service professionals, boxes that highlight leadership qualities of successful customer service managers, an increased focus on diversity issues, and more.



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