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Customer Service in Health Care by Kristin Baird (2000, Paperback) 
Customer Service in Health Care by Kristin Baird (2000, Paperback)

 
Customer Service in Health Care by Kristin Baird (2000, Paperback)

Publisher: John Wiley & Sons Inc
Publication Date: 2000-02-01
Language: English
Format: Paperback
ISBN-10: 1556482698
ISBN-13: 9781556482694
Product ID: EPID289543
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Details
Publication Date:2000-02-01

Size
Length:162 pages
Height:8.8 in
Width:6.0 in
Thickness:0.5 in
Weight:7.2 oz

Publisher's Note
Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed to provide readers with the fundamental information and skills to start or strengthen a customer service initiative within a health care organization. This book concentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards.

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