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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless by Jeffrey Gitomer (1998, Hardcover)
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Author: Jeffrey Gitomer
Publisher: Bard
Publication Date: 1998-09-01
Language: English
Format: Hardcover
ISBN-10: 188516730X
ISBN-13: 9781885167309
Product ID: EPID846600
Description: The bestselling author of THE SALES BIBLE explains how any business can achieve success by inspiring customer loyalty through topnotch customer service.
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Back to the basics
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Very infromative book for the new salesperson. Reminds us how important great customer really is. Worth reading.
Review ID: 10000000008752695
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) This was a great deal. The book is awesome everyone who is in retail sales should get a copy! Thanks!
Review ID: 10000000006947685
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If you know a person or are a person read this book.
) This was the best book I have every read on the subject of people with "people jobs". I only wish that some of my co workers would read this book!
Review ID: 10000000003758051
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very goodbought the book since our company was going to use it as a standard in our business philosophy. we all read the book and spun off our own ideas in how we could change ways in which we handled customers and situations. how to make the customer or co-worker feel good about a problem that may have occured.
Review ID: 10000000002683875
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Great concept
) Lot's of real life examples and good ideas to use right away. Not all theory like some titles. Worth every penny!
Review ID: 10000000002605928
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A W E S O M E!As a 20 year sales professional in the product/service industry this the best book I have ever read for plain out servicing the customer. What to do, when to do it and how to do it better after you think you figured it out. Jefferey Gitomer takes everythign back to basics but the basics have been lost to a generation of over-thinkers that forgot the customer.
Awesome read for any service oriented business person- managers, sales, owners.
Awesome read for any service oriented business person- managers, sales, owners.
Review ID: 10000000002427306
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