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Coaching Knock Your Socks Off Service by Kristin Anderson, Ron Zemke (1996, Paperback, Illustrated) 
Coaching Knock Your Socks Off Service by Kristin Anderson, Ron Zemke (1996, Paperback, Illustrated)

 
Coaching Knock Your Socks Off Service by Kristin Anderson, Ron Zemke (1996, Paperback, Illustrated)

Publisher: Amacom Books
Publication Date: 1996-10-21
Series: Knock Your Socks Off Series
Language: English
Format: Paperback
ISBN-10: 0814479359
ISBN-13: 9780814479353
Product ID: EPID247049
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Details
Publication Date:1996-10-21
Series:Knock Your Socks Off Series
Edition Description:Illustrated

Size
Length:148 pages
Height:9.3 in
Width:6.0 in
Thickness:0.5 in
Weight:8.8 oz

Publisher's Note
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it to familiar coaching situations. Illus.

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