| Details | | Publication Date: | 1994-02-01 |
| Size | | Height: | 8.5 in | | Width: | 5.8 in | | Thickness: | 0.8 in | | Weight: | 12.0 oz |
Publisher's Note
Conflict is a growth industry, as a glance at the daily paper or the nightly news tells us. Trade wars, global warming, ethnic strife, refugee crises - as the world draws closer together on a thousand fronts, trouble erupts, clashes occur, and new problems arise. What's wrong, and what can be done about it? This cogent book offers a clear approach for dealing with conflicting interests of any kind. Roger Fisher, the world-renowned master of negotiation, with two of his leading colleagues - Elizabeth Kopelman and Andrea Kupfer Schneider - provides a step-by-step process for dealing with the persistent and complex disputes that mark our changing, often dangerous world. Instead of simply asking why things work - or don't - the authors ask: how can we affect the way things work? They break conflicts into manageable components and advance a process for problem-solving. Arguing that we need to move beyond one-shot "solutions" toward a constructive way of dealing with differences, they lay out tools for conflict analysis and practical applications for those tools in the international arena. The authors also show that tactics which successfully influence an adversary are equally applicable to the task of persuading an employer, a community official, or a business associate. Originally drafted as a handbook for the diplomats and senior officials advised by Fisher and his colleagues, this succinct, lucid, and effective book is the primer about the new paradigm in conflict management.
Industry Reviews
"The book continues in the tradition of Fisher and William Ury's Getting to Yes, but the focus is less on teaching people to negotiate in their own disputes than on how to help resolve other parties' conflicts...It offers a great deal of advice on getting conflicting parties to the table, viewing disputes from a variety of perspectives, generating creative solutions to disputes, and moving conflicting parties toward peaceful settlements...A lot of ground is covered in a relatively short book. Readers intent on resolving actual conflicts can derive a checklist of steps and considerations from the book. Experienced negotiators will find much of their intuition codified and may glean some new ideas."
Mamigonian
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